Frequently Asked Questions

Applying is simple and takes about 5 minutes:

1. Visit our website and click "Apply Now"
2. Choose your loan amount ($500-$5,000) and repayment term
3. Fill out the online application with your personal, employment, and banking information
4. Submit your application
5. Receive an instant decision within 5-10 minutes

The entire process is online, secure, and available 24/7.

You'll need the following information ready:

• Personal Information: Full name, date of birth, Social Security Number, phone number, email address
• Address: Current residential address where you've lived for at least 90 days
• Employment: Employer name, work phone, job title, employment start date
• Income: Gross monthly income (minimum $1,000/month)
• Banking: Bank name, routing number, and checking account number

Have a check or your online banking login handy to get your bank account details.

The online application typically takes 5 minutes to complete. Most of this time is spent entering your information accurately. Make sure you have all required information ready before starting to make the process even faster.

Yes! Our online application is available 24 hours a day, 7 days a week, including weekends and holidays. However, funding for applications approved outside of business hours will be processed on the next business day.

To be eligible, you must meet ALL of these requirements:

• At least 18 years old
• U.S. citizen or permanent resident
• Valid Social Security Number
• Regular income source with at least $1,000 gross monthly income
• Active checking account that's been open for at least 90 days
• Valid email address and phone number
• Not currently in bankruptcy
• Resident of an eligible state (not available in AR, CT, MA, MD, NY, PA, VT, VA, DC, WV)

No. You can only have one active Blue Mountain Loan at a time. If you currently have an outstanding loan with us, you must pay it off before applying for a new loan. However, once you've successfully repaid your first loan, you may be eligible for a larger loan amount on your next application.

Most applicants receive an instant decision within 5-10 minutes of submitting their application. Our automated system reviews your information and provides an immediate answer in most cases.

In some situations, additional verification may be needed, and a customer service representative may contact you within 1 hour during business hours.

Yes, we perform a credit check as part of our review process. We verify applicant information through national databases including Clarity Services, Experian, TransUnion, FactorTrust, DataX, and Equifax.

This is a hard inquiry and may temporarily affect your credit score by a few points. However, we work with all credit types, including bad credit, and use alternative data sources that may approve applicants who have been denied by traditional banks.

If your application is denied, you'll receive a clear explanation of the reasons. Common reasons for denial include:

• Insufficient or unverifiable income
• Banking account issues (too new, negative history, NSF issues)
• Outstanding loans with other lenders
• Recent bankruptcy
• Unable to verify identity or information provided

You have the right to request a detailed statement of specific reasons for denial. You can typically reapply after 30 days once you've addressed the issues.

First-time borrowers typically have lower initial limits. Most new customers are approved for $500-$1,200 on their first loan. This is to ensure responsible lending and manage risk.

Once you successfully repay your first loan, you become eligible for higher amounts on subsequent loans, potentially up to the maximum $5,000, depending on your creditworthiness and repayment history.

Your approved loan amount is based on multiple factors:

• Your requested amount
• Credit history and score
• Monthly income and debt-to-income ratio
• Employment stability
• Banking account history
• Whether you're a first-time or returning customer
• Your state of residence

We may approve you for less than you requested if our system determines a lower amount is more appropriate based on your ability to repay.

Yes, you can reapply after addressing the reasons for denial. We generally recommend waiting at least 30 days before reapplying. Use this time to:

• Improve your banking account standing
• Pay off outstanding debts or loans
• Increase or stabilize your income
• Resolve any banking issues like NSF or overdrafts

No, Blue Mountain Loans does not require or accept co-signers. Your application is evaluated based solely on your individual qualifications and creditworthiness.

Our APR ranges from 59.99% to 299.99% depending on multiple factors including:

• Your credit history and score
• Loan amount requested
• Repayment term selected
• Income verification
• Overall creditworthiness

Our rates are higher than traditional banks for several reasons:

• Higher Risk Borrowers: We work with customers who have challenged credit, which traditional banks often deny
• No Collateral Required: These are unsecured loans with no property or assets backing them
• Fast Processing: Same-day funding and instant decisions carry higher operational costs
• Tribal Lending Model: We operate under tribal and federal law with different regulatory frameworks
• Small Loan Amounts: Administrative costs are proportionally higher for smaller loans

We strongly encourage you to explore lower-cost options like credit unions, payment plans, or community assistance programs before applying.

Fees we charge:

• Origination Fee: One-time fee when your loan is funded (varies by loan amount)
• Late Payment Fee: $25 or 5% of payment amount (whichever is greater) if payment is more than 15 days late
• Returned Payment (NSF) Fee: $30 if your payment is returned by your bank

Fees we DON'T charge (NO FEES):

• ✓ No application fee
• ✓ No prepayment penalty
• ✓ No early payoff fee
• ✓ No monthly service fees
• ✓ No payment method fees for ACH

The total cost depends on your loan amount, APR, and repayment term. Here are some examples:

• $500 for 3 months at 299% APR: Total repayment = $879 (Interest: $379)
• $1,000 for 6 months at 199% APR: Total repayment = $1,578 (Interest: $578)
• $2,500 for 12 months at 119% APR: Total repayment = $4,116 (Interest: $1,616)
• $5,000 for 18 months at 79% APR: Total repayment = $7,506 (Interest: $2,506)

Use our loan calculator on the website to estimate your specific costs based on the amount and term you need.

Your first payment is typically due 2-4 weeks after you receive your loan funds. The exact date will be clearly stated in your loan agreement. All subsequent payments are due monthly on the same date.

We offer several convenient payment options:

• Automatic ACH Withdrawal (Recommended): Payments are automatically withdrawn from your bank account on the due date
• Online Payment: Log into your customer portal and make a payment anytime
• Phone Payment: Call customer service at (877) 689-7747 to make a payment over the phone

We strongly recommend setting up automatic payments to ensure you never miss a due date.

Missing a payment has several consequences:

• Grace Period: You have 15 days after the due date before a late fee is charged
• Late Fee: After 15 days, a late fee of $25 or 5% of the payment (whichever is greater) will be charged
• Credit Impact: Late payments are reported to credit bureaus and will negatively affect your credit score
• Additional Charges: Interest continues to accrue on your outstanding balance
• Collection Activities: Continued non-payment may result in collection efforts

In some cases, yes. If your financial situation changes and you need to adjust your payment date, contact our customer service team at (877) 689-7747. We'll review your request and may be able to accommodate a different payment date, subject to approval and any applicable fees.

Loan extensions or modifications are handled on a case-by-case basis and are not guaranteed. If you're experiencing financial hardship, contact us immediately to discuss your options. Keep in mind that extending your loan will result in additional interest charges and increase the total cost of your loan.

If your payment is returned due to insufficient funds (NSF):

• You'll be charged an NSF fee of $30
• Your bank may also charge you an overdraft or NSF fee
• Your payment is still due and will be marked as late if not received within 15 days
• This can negatively impact your credit score

Always ensure you have sufficient funds in your account at least one business day before your payment date.

You can check your loan information 24/7 through:

• Online Customer Portal: Log in at bluemountainloanusa.com to view your balance, payment history, and upcoming payments
• Phone: Call (877) 689-7747 during business hours to speak with a customer service representative
• Email Statements: You'll receive regular statements via email

Your online account is automatically created when you complete your loan application and sign your loan agreement. You'll receive an email with login instructions and a temporary password. You can then log in and change your password to something memorable.

To reset your password:

1. Go to the login page at bluemountainloanusa.com
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for a password reset link
5. Follow the link and create a new password

If you don't receive the reset email within 10 minutes, check your spam folder or contact customer service.

You can update your phone number, email address, or mailing address by:

• Logging into your online account and updating your profile
• Calling customer service at (877) 689-7747
• Sending an email to support@bluemountainloanusa.com with your updated information

Please note that you cannot change your banking information online for security reasons. Contact customer service to update banking details.

Text Messages: Reply STOP to any text message to unsubscribe from SMS notifications.

Marketing Emails: Click the "Unsubscribe" link at the bottom of any marketing email.

Note: You cannot opt out of transactional emails related to your loan, such as payment reminders, payment confirmations, and loan agreement documents. These are required communications.

For more information, please review our Privacy Policy.

After you pay off your loan, we retain your information for legal and regulatory compliance purposes. This includes records required by federal and tribal law. We may also keep your information to facilitate future loan applications if you choose to borrow again.

Your information remains protected by our privacy policy and security measures. We do not sell your personal information to third parties.

Funding speed depends on when your loan is approved and your chosen funding method:

• Debit Card Funding: Same day if approved and finalized before 6:00 PM Pacific Time, Monday-Sunday (excluding bank holidays)
• ACH Transfer: Next business day for most loans

Example timelines:

• Approved Monday at 2 PM PT → Same day (debit card) or Tuesday (ACH)
• Approved Friday evening → Monday (next business day)

Blue Mountain Loans is available in most U.S. states. We are currently NOT available in the following states:

• Arkansas (AR)
• Connecticut (CT)
• Massachusetts (MA)
• Maryland (MD)
• New York (NY)
• Pennsylvania (PA)
• Vermont (VT)
• Virginia (VA)
• District of Columbia (DC)
• West Virginia (WV)

State availability may change. Check our State Availability page for current information.

Blue Mountain Loans is a brand of Loan Spot, a wholly owned subsidiary of Kashia Services, which is an economic arm of the Kashia Band of Pomo Indians of the Stewarts Point Rancheria, a federally recognized sovereign Indian tribe.

As a tribal lender, we operate under tribal and federal law, which may provide different consumer protections than state law. Loan Spot is licensed by the Kashia Lending Commission and its operations are subject to federal and tribal consumer financial protection laws.

For questions about applicable consumer protections, please contact us or consult with a legal professional.

Yes, we report payment activity to one or more credit bureaus. This means:

• On-time payments can help build positive credit history and potentially improve your credit score
• Late or missed payments will be reported and will negatively impact your credit score

Successfully managing your Blue Mountain Loan by making all payments on time can demonstrate responsible credit behavior to future lenders.

Yes, anyone can make payments on your behalf. However, the loan remains in your name and you are ultimately responsible for ensuring payments are made on time. The person making payments can:

• Make online payments through your customer portal (if you provide login access)
• Call customer service to make a payment with a debit/credit card

Note that you cannot change the bank account from which automatic payments are withdrawn without contacting customer service directly.

Don't wait until you've missed payments to contact us. Early communication gives us the best opportunity to find a solution that works for both parties.

If you have a complaint about our services, please contact us first:

• Phone: (877) 689-7747
• Email: support@bluemountainloanusa.com
• Mail: Blue Mountain Loans, PO Box 11781, Santa Rosa, CA 95406

We take all complaints seriously and will work to resolve issues promptly. If you're not satisfied with our resolution, you may also contact:

• Kashia Lending Commission (our licensing authority)
• Consumer Financial Protection Bureau (CFPB)
• Your state Attorney General's office

You may have the right to cancel your loan after signing under certain circumstances. Your specific cancellation rights and timeframes will be clearly disclosed in your loan agreement.

If you wish to cancel your loan, contact us immediately at (877) 689-7747 or email support@bluemountainloanusa.com. The sooner you contact us after signing, the more likely we can process a cancellation before funds are disbursed.

Before applying for a Blue Mountain Loan, we encourage you to explore these lower-cost alternatives:

• Credit Unions: Often offer small online loans with much lower rates
• Payment Plans: Many creditors and medical providers offer interest-free payment plans
• Community Assistance: Local charities and non-profits may help with emergency expenses
• Employer Advances: Some employers offer paycheck advances or small loans to employees
• Family/Friends: Consider borrowing from family with a written repayment agreement
• Credit Card: Even high-interest credit cards typically have lower APR than our loans
• Sell Items: Selling unused items can provide quick cash without debt

Only use Blue Mountain Loans if you cannot access these alternatives and need funds urgently.